At Lavender by Layla, we take great pride in the quality and care that goes into each of our products. Due to the nature of our premium socks and for hygiene reasons, we do not offer refunds or exchanges on any purchases.

We kindly ask that you carefully review all product details, sizing, and specifications before placing your order. If you have any questions or need additional information, our customer service team is happy to assist you prior to purchase.

Your satisfaction matters to us, and while we cannot accept returns, we are committed to supporting you. If you encounter an issue with your order, please contact us at:

📧 hello@lavenderbylayla.com

Thank you for your understanding and for choosing Lavender by Layla.

Last updated: August 2025

Lavender by Layla (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit lavenderbylayla.com.

1. Information We Collect

We may collect the following information when you use our site:

• Personal Information: such as your name, email address, shipping/billing address, and payment details when you place an order.
  
• Non-Personal Information: such as your browser type, device, and browsing activity through cookies and analytics tools.
  

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.

• Communicate with you about your purchase, updates, or promotions (if you opt in).
  
• Improve our website, products, and customer experience.
  
• Comply with legal obligations.
  

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

• Trusted service providers (e.g., payment processors, shipping companies) to complete your orders.
  
• Legal authorities if required by law.
  

4. Cookies & Tracking

Our site uses cookies to improve your browsing experience and to understand site traffic. You can disable cookies in your browser settings, but some features of our website may not function properly without them.

5. Data Security

We take reasonable steps to protect your personal information through secure payment processing and encrypted connections. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access or update your personal information.
  
• Opt out of marketing emails by clicking “unsubscribe” at the bottom of our messages.
  
• Request deletion of your data by contacting us.
  

7. Children’s Privacy

Our site is not directed to individuals under 13, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us at:

Lavender by Layla

📧 Email: hello@lavenderbylayla.com

Effective August 2025

Welcome to lavenderbylayla.com (“Site”), operated by Lavender by Layla (“we,” “our,” “us”). By accessing or using this Site, you agree to comply with and be bound by these Terms of Use. Please read them carefully before using our Site.

1. Use of Our Site

• You must be at least 18 years old or have the consent of a parent/guardian to use this Site.
  
• You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.
  

2. Intellectual Property

All content on this Site, including text, images, logos, designs, and product descriptions, is the property of Lavender by Layla and is protected by copyright and trademark laws. You may not copy, distribute, modify, or use our content without written permission.

3. Product Information & Availability

We make every effort to ensure product details, images, and pricing are accurate. However, errors may occur. We reserve the right to correct errors, update information, or cancel orders if product information is inaccurate.

4. Orders & Payments

• By placing an order, you agree to provide accurate and complete information.
  
• All payments must be made through our approved payment providers.
  
• We reserve the right to refuse or cancel any order at our discretion.
  

5. Shipping & Returns

Please review our Shipping Policy and Return & Refund Policy (available on our Site) for details on order processing, delivery, and returns.

6. Limitation of Liability

• Lavender by Layla is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
  
• All products are provided “as is” without warranties beyond those required by law.
  

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these third-party sites.

8. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect and use your information.

9. Termination

We reserve the right to suspend or terminate your access to the Site if you violate these Terms of Use.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert State/Country], without regard to conflict of law principles.

11. Changes to These Terms

We may update these Terms of Use at any time. Continued use of the Site after changes means you accept the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Lavender by Layla

📧 Email: hello@lavenderbylayla.com

@Lavenderbylayla

hello@lavenderbylayla.com